As a big fan of innovation, I like any new technological solutions that can improve my everyday life. I love that I can have quick and easy access to the news and to my bank account. I like being able to read a book off the phone or do grocery shopping when sitting on a bus. On the other hand, I have noticed that I expect quick solutions in nearly every other area of my life. I have become more impatient, and it is not only when a webpage loads for more than 5 seconds.
A while ago I decided to try a new, quick service and it was a big mistake. My daughter and I wanted to get a vaccination against TBE. Instead of going to our usual healthcare centre, I opted for trying out one of those points that offer vaccinations and video (!) doctor appointments. You can find them in shopping centres or large grocery stores. ‘What a great idea!’, I thought, ‘I can do my grocery shopping while I wait for my turn!’
And so we went. I was a bit hesitant when I looked at the baskets with cheap socks and lace thongs placed strategically in front of the ‘vaccination booth’. But then I thought: ‘What the hell; it is just a vaccination and doesn’t need to be done in a doctor’s office’. I took the queuing number from the machine and keyed in my mobile number so that I would get a notification with the exact time of my appointment. ‘How convenient!’, I thought. And that was the end of my admiration for the service.
First of all, the waiting took much longer than I anticipated, and still had to queue after our shopping round (which usually takes 1 hour). However, this isn’t so bad when compared to what happened after my daughter had her vaccination. When the blood started to drip from the prick and run down her arm, the nurse just grabbed a visibly dirty tissue from the bin (!) and cleaned the blood off the arm! I was in such a shock that I was speechless. The nurse tried to explain herself and said the tissue was only use to clean the floor (!). This it only made the situation worse. I could not believe how unprofessional service this company was offering. I was appalled by the fact that the nurses working there could not follow the basic hygiene routines.
This whole incident cost me a sleepless night as, obviously, I was worrying about my daughter’s health. Fortunately, there was no infection.
We did, of course, contact the owners of the company and reported the incident. And I learned a valuable lesson: do not make compromises and do not attempt to find quick solutions when it come to your healthcare. Your health should never be compromised.
A month later my daughter and I went for the second round of vaccination to our usual healthcare centre. It was great to see familiar faces and to realise that for the people working there making money on quick vaccinations isn’t the primary focus.
Let’s not exchange convenience for quality. Let’s relearn to be patient for things of a good value are well worth waiting for.
Which quick solutions do you value the most? Which quick solutions don’t work for you?